Pioneer Valley Transit Authority
Performance & Efficiency
3rd Quarter Fixed Route Performance Measures (January – March 2019)


Scheduled Trip Adherence
% of Trips Operated % of Trips not Operated
99.94% 0.06%
Customer Complaints
Complaints per 100k Passengers 4th Qtr FY18 4th Qtr FY19 FY19 Goal
3.98 2.59 2.38
Customer Safety
Preventable Accidents per 100k Miles
4th Qtr FY18 4th Qtr FY19 FY19 Goal
0.71 1.69 1.75
Miles between Breakdowns 4th Qtr FY18 4th Qtr FY19 FY19 Goal
1,078 10,578 20,759
Year FY17 FY18




State Contract Assistance/Passenger



Performance Measures By Route

PVTA must use its resources effectively and all routes should achieve a minimum level of productivity. The routes productivity is measured in terms of “Passengers per Revenue Vehicle Hour” for most services, and “Passengers per Trip” for Regional and Express services that typically carry passengers for long distances with little passenger turnover.

Fiscal Year 2019

Fiscal Year 2018

Financial Dashboard

The following financial information illustrates PVTA’s operating budget for the current fiscal year, or the funding allocated to delivering service on a daily basis. It has been approved by the board and covers July 1, 2017 through June 30, 2018.

FY 18 Annual Budget

PVTA Operates at a zero ($-0) Deficit Budget.
The Revenue equals the Expenditures.

Revenue $ 46,823,528
Expenditures $ 46,823,528
Annual Operating Revenue vs. Expenses

Year to Date Financials through December, 2017

Year to Date Financials (2)

Year to Date Financials (3)

Year to Date Financials (4)